Shipping policy

Shipping Policy

Thank you for shopping with Jack O' Swings! Please read through this page so you know exactly what to expect from the moment you order to the moment your ghost arrives.

Processing Time

Every order is carefully packed and prepared by our small team before it heads out. Because we handle each order individually rather than mass shipping in bulk, please allow 24 to 72 hours for your order to be processed before it ships. During high demand periods like the weeks leading up to Halloween, processing may take slightly longer than usual. We will always do our best to communicate any significant delays with you.

Shipping Time

Once your order has completed processing, it will be packaged and handed off to the carrier. From there, shipping typically takes an additional 7 to 10 business days depending on your location.

Estimated Total Delivery Time: 8 to 13 days from order date

Please keep in mind this is an estimate and not a guarantee. Actual delivery times may vary depending on your location and carrier conditions. If you need your order by a specific date, such as before Halloween, we recommend ordering early and reaching out to us beforehand to confirm timing.

Where We Ship

We currently ship within the United States. If you're located outside the U.S. and interested in ordering, feel free to reach out to us at jackoswings@outlook.com and we'll do our best to help.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this to monitor your package every step of the way. Please allow up to 24 to 48 hours for tracking information to update after you receive it.

Carrier Delays

Please note that once your order has been dispatched and is in the hands of the carrier, any delays that occur are completely outside of our control. This includes but is not limited to delays caused by:

  • High carrier volume
  • Weather conditions
  • Public holidays
  • Local postal disruptions

We are not responsible for delays caused by the carrier and unfortunately cannot guarantee delivery dates once the order has shipped. If your package appears stuck or lost, please reach out to us and we will do our best to assist you in resolving the issue.

Incorrect Address

Please make sure your shipping address is correct and complete before placing your order. We are not responsible for packages delivered to an incorrectly entered address. If you realize you've entered the wrong address, please contact us immediately, as we cannot make changes once your order has begun processing.

Lost or Damaged Packages

In the rare event that your package arrives damaged, please take photos immediately upon receiving it and contact us right away. We will work with you to find the best resolution possible. For lost packages, please reach out to us and we will open an investigation with the carrier on your behalf.

Contact Us

If you have any questions or concerns about your order or our shipping policy, please don't hesitate to reach out. We're always happy to help and want to make sure your experience with Jack O' Swings is a great one. Email us anytime at jackoswings@outlook.com.