Refund policy
Thank you for shopping with Jack O' Swings! We want you to love your ghost as much as we loved making it available to you. Please read through this page so you know exactly what to expect if something isn't quite right with your order.
Return Window
If your order arrives damaged, defective, or isn't what you expected, please reach out to us within 14 days of delivery. A real member of our team will personally help sort things out, whether that means a replacement or a refund. Requests made after this window may not be eligible for a return or refund.
Eligibility for Returns
To be eligible for a return, your item should be:
- Unused and in the same condition you received it
- In its original packaging where possible
- Reported to us within 14 days of the delivery date
Since our ghosts are seasonal and shipped in limited runs, we're unable to accept returns for items that have been hung, used outdoors for an extended period, or damaged after delivery through normal wear.
Damaged or Defective Items
If your order arrives damaged or a part isn't working correctly, please take photos or a short video as soon as you notice the issue and contact us right away. This helps us quickly identify the problem and get a replacement or refund moving without any back and forth. We stand behind what we make, and we'd rather know and fix it than have you stuck with a ghost that isn't living up to the name.
How to Start a Return
To start a return or report an issue, simply email us at jackoswings@outlook.com with your order number and a short description of the issue, along with photos if applicable. Our team will respond with next steps as quickly as we can.
Refunds
Once your return or issue has been reviewed and approved, we will process your refund to your original method of payment. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card provider's processing times.
If a replacement is the better fit for your situation, we're happy to send one out instead, no need to ship anything back in most cases.
Non-Returnable Situations
We're unable to offer returns or refunds for:
- Change of mind after 14 days of delivery
- Items damaged due to misuse, improper installation, or normal outdoor wear over time
- Orders where the shipping address was entered incorrectly by the customer
Order Cancellations
If you need to cancel or change your order, please contact us as soon as possible. We may be able to accommodate changes before your order begins processing, but once it has entered processing or shipped, we're unable to make cancellations or edits.
Contact Us
If you have any questions or concerns about your order, a return, or this policy, please don't hesitate to reach out. We're always happy to help and want to make sure your experience with Jack O' Swings is a great one. Email us anytime at jackoswings@outlook.com.